Cancellation policy and other Term & Conditions

We require 50% deposit prior to booking. The other 50% of the treatment price will be taken on the day. The deposits for any cancellations made within the 24-hour time of your appointment will be kept and can’t be refunded.

Cancel for free anytime outside of the 24-hour cancellation period to avoid being charged.

- We can’t accept bookings for anyone under the age of 18 for any of our treatments.

- Discount for couples’ massages will only apply in same room

- Unfortunately, we can’t reserve any appointments without a deposit at the time of booking.

- When booking a treatment using a gift voucher, you will not have to pay a deposit. However, we will need the gift voucher code so it can be redeemed later or charged within our cancellation policy.

- Our gift vouchers can be used any time – they do not have an expiry date

- Gift Vouchers can only be bought online or in store. We do not post vouchers out to you.

- Any inappropriate behaviour in store, over the phone or in treatment rooms will not be tolerated and could result in a complete ban from using our services